Sales policy

Aromathéo Sales Policy

At Aromathéo, we are committed to providing an exceptional shopping experience for our customers while maintaining high standards of quality, service and transparency. Our sales policy aims to guarantee your satisfaction throughout your purchasing journey. Please read our policy carefully below:

1. Exceptional Quality :

  • Our Aromathéo candles are made with care and attention to detail to guarantee exceptional quality. Each candle is designed to provide a unique and satisfying sensory experience.

2. Satisfaction Guaranteed :

  • We are proud of the quality of our products. If for any reason you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order. We will work with you to resolve any concerns and ensure your satisfaction.

3. Returns and Refunds :

  • We accept returns for unused and undamaged items within 30 days of receiving the order. Return costs are the responsibility of the customer, unless the product is defective or damaged upon receipt. Please contact us for return instructions.
  • Refunds will be processed within 5 business days of receipt and inspection of the returned item.

4. Order Cancellations :

  • If you wish to cancel your order, please contact us within 24 hours of placing the order. Orders already shipped cannot be canceled.

5. Defective or Damaged Products :

  • If you receive a defective or damaged product, please contact us immediately. We will ask you to provide photos of the product and packaging to facilitate the replacement or refund process.

6. Shipping Costs :

  • Shipping charges are non-refundable unless there is an error on our part.

7. Exchanges :

  • We do not offer direct exchanges. To exchange a product, please return the unwanted item in accordance with our returns policy and place a new order for the desired product.

8. Order Changes :

  • We cannot guarantee that order changes can be made after the order has been placed. Please contact us as soon as possible if you need to change your order.

9. Contact :

  • For any questions or concerns regarding your order, please do not hesitate to contact us at aromatheo@gmail.com

Thank you for choosing Aromathéo for your aromatic candle needs. This sales policy has been designed to ensure that your shopping experience at Aromathéo is as pleasant as possible, and we are committed to providing you with the highest quality products and exceptional customer service.